Tuesday, 26 July 2016

Business Telephone System

The telephone system has been around for decades and it is critical to households and businesses. For obvious reasons the telephone system is vital to business, it keeps you connected with customers and it allows you to contact colleagues either in house or across another premises. The business telephone system is now critical for any business regardless of size.

Keep Your Business Telephone System Updated Large or Small

Due to the ever changing nature of technology both customer and business requirements change as technology evolves. Now this means your telephone system needs to be flexible and adaptability with technological changes. These are the top 7 signs your business telephone system is outdated and needs replacing:

- Your business phone system is unable to grow alongside your business.business telephone system
- Your system has a lack of features.
- Your enterprise has a system for each facility.
- Poor or crackly voice calls.
- Can't cope with large amounts of call volume.
- Your telephone system is not compatible with VoIP.
- Your system will not support mobile telecommunications.

System Industry Importance

- Call Centres
- General Practitioners
- Hotel & Hospitality
- Recruitment Consultancy
- Accounting Services
- Large SEO Consultancies
- Automobile Showrooms
- Business Consultants
- Large Corporate Banking Firms

The system is critical within all business sectors, however do consider that some industries rely on having effective telecommunications for success. If your business is a hotel for example and your telephony system is ineffective think about the implications it can have on potential client bookings. Also consider that you are a recruitment agency, your day to day operations see you liaising with professional clients and potential candidates, an ineffective system will have detrimental affects to your business as well as your professionalism. Different industries will be affected subversively, however regardless of industry your business will always NEED the most effective system, this is something your organisation should not COMPROMISE on.

System Feature Importance Large or Small

- Ability to forward calls to any devices.
- Ability to add new extensions at the whim on the company.
- Ability to monitor calls, i.e. whisper, barge and record.
- Ability to hold conference calls.

Now if your business does not take care of it's system requirements and you fail to upgrade your system, you are going to miss out on the latest system features. Consider this, many system features do in fact save businesses man power and capital spend. The call bridge feature for example, allows the user to access the office from long distances, which of course saves on outside trips to the office saving you time, capital and giving you continuity. Also adding extensions at the whim of the company is a great feat, being able to expand or decrease your system requirements as the company see fit.

Which System Should I Choose Then?

This is a common question across system requirements, the short answer is you need to 1st understand your business requirements. If you have 2 phones & no extensions then of course you won't need a NEC SV9100 or a NEC SV8100 which is suitable for large businesses, you would be better of with a NEC SL1100 system. You should choose a system that suits your businesses needs and requirements and one that is feature rich. If you are unsure you can start now using our TELEPHONE SYSTEM GUIDE.


About the Small Business Telephone System

Many small businesses have a perfectly understandable tendency to talk about their business telecom services requirements in terms of a small business telephone system. The trouble is, frequently that train of thought may become confused in terms of the difference between the capability of your phone system and its cost.

Powerful system capabilities do not equate to big systems and big prices

Of course, if you have a phone system that has 200+ extensions on it, then by many definitions it is a big system. Yet you don't have to have a big system like that to achieve impressive telecoms support for your business. In fact, it may be to the contrary.

If your system only has six extensions but is modern and well integrated into both your existing technology infrastructure and your business processes, then it may deliver you incredible opportunities. If it's obsolete or poorly integrated then it may not only fail to deliver opportunities but actually possibly inhibit your operations - even if it does have 200 extensions.

Modern business phone systems are designed to be capable of adding huge value to your business from day one, even if you're starting with a small business and small telecoms configuration of just a few extensions.

Design is key

Modern small business phone systems are designed to be easy to install but the selection of your solution is typically key. Although business telecoms are increasingly seen as being purchasable off the shelf, in reality there is a relationship between thinking through and designing your telecoms needs and the eventual benefits you'll achieve.

Purchasing an expensive small business telephony system that can do huge amounts of things for you from day one may not be the most suitable solution if, in fact, you don't need half of those functions anyway. The good news is that if things change in future, then the modular nature of modern small business telephone systems means that your technology can be generally upgraded and expanded without throwing away your existing investment.

Proven solutions

Today few companies, large or small, can afford the luxury of being a test site for glamorous but unproven technology. That's because modern businesses rely heavily on their telephone systems to support their operation virtually every minute of the day.

If the system is unavailable for technical reasons, you'll typically want it fixed very rapidly indeed. What you probably won't want to hear is that it can't be fixed because nobody has seen this problem or specific telephone system before.

That's why using well known telephony solutions such as Siemens business telephone systems may help reduce your risks of down time and limited support. Back this up with a telephone systems maintenance contract from a reputable telecoms solutions provider and you can typically feel confident that your telephone operations will run as smoothly as possible.

New view of the small business telephone system

So, the telephone system for your business may be small in size and moderately priced but if the selection is correct and your integration sound, you may find that it delivers real benefits. The small business telephone system is no longer small in terms of its capabilities!


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